Telemarketers

Key Tasks

• •Working from scripts and lists of contacts to promote goods and services by telephone
• •Creating interest in goods and services, and seeking a sale or agreement to see sales representatives
• •Arranging processing and despatch of goods and services, information kits and brochures to customers
• •Arranging appointments for sales representatives
• •Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
• •Reporting competitor activities and issues raised by contacts for attention by managers
• •Maintaining statistics of calls made and successes achieved
• •Submitting periodic reports on telemarketing activities and results
• •May work in a call centre

Employment Projections to 2035