ANZSCO 56166.6ModerateNot Assessed

Switchboard Operators

Clerical and Office Support Workers · Clerical and Office Support Workers

AI exposure measures how much this occupation's tasks may change. It is not the probability that the job will disappear.

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0.0out of 10
Moderate Risk

Median Weekly Pay

N/A

Full-time workers

Employment

2,600

Total workers

10yr Growth

+1.6%

Projected to 2035

Shortage Status

N/A

JSA Official AI Exposure

Automation65.0%
Augmentation70.0%

Key Tasks

  • Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • Responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • Investigating operating system problems and informing maintenance services
  • Alerting emergency services when required
  • Recording details and determining charges for designated types of calls
  • May monitor the efficiency of systems and maintain service sampling records

Employment Projections to 2035

Median Age

49

Female Share

68.0%

Part-Time Share

16.0%

Skill Level

5 / 5

Lowest