Receptionists

Key Tasks

• •Greeting and welcoming visitors, and directing them to the appropriate person
• •Arranging and recording details of appointments
• •Answering inquiries and providing information on the goods, services and activities of the organisation
• •Answering, connecting and transferring telephone calls
• •Receiving and resolving complaints from clients and the public
• •Receiving and distributing correspondence, facsimile messages and deliveries
• •Maintaining the reception area
• •Advising on and arranging reservations and accommodation
• •May perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

Employment Projections to 2034