5.8ModerateNo Shortage
Call, Contact Centre and Customer Service Managers
Hospitality, Retail and Service Managers · Miscellaneous Hospitality, Retail and Service Managers
AI exposure measures how much this occupation's tasks may change. It is not the probability that the job will disappear.
Personalise this result for the work you actually do →Moderate Risk
Median Weekly Pay
$2,206
Full-time workers
Employment
38,500
Total workers
10yr Growth
+13.4%
Projected to 2035
Shortage Status
No Shortage
JSA Official AI Exposure
Automation53.0%
Augmentation71.0%
Key Tasks
- •Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- •Ensuring operational efficiency within a call centre
- •Providing direction and feedback to team members and assisting with recruitment
- •Managing, motivating and developing staff providing customer services
- •Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- •Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- •May work in a call centre
Employment Projections to 2035
Median Age
42
Female Share
43.0%
Part-Time Share
8.0%
Skill Level
2 / 5
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